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Industry News: New licence conditions for casino with money laundering and social responsibility failures

websitebuilder • 11 August 2019
Personal management licence holders at Casino 36 must undertake extra training as part of a £300,000 penalty package for money laundering and social responsibility failures.

A Gambling Commission investigation revealed the operator had failed to ensure adequate customer Enhanced Due Diligence (EDD), Source of Funds (SOF) and Source of Wealth (SOW) checks were carried out for 33 customers. Casino 36 also failed to ensure sufficient customer interaction was taking place when customers were potentially displaying signs of suffering gambling harm.

As part of a settlement the operator will divest £147,741 and make a £152,259 payment in lieu of a financial penalty which the Commission would otherwise impose for breaches of the Licence conditions and codes of practice. Casino 36 will also have further conditions added to its licence.

Richard Watson, Commission Executive Director, said: “As a result of Casino 36’s failings stolen money could have flowed unchecked through their casino and vulnerable customers were placed at risk of harm. This is simply not acceptable.

“Operators have to understand their customer base. This can only be achieved if they know their customers and ask the right questions to meet both their anti-money laundering and social responsibility obligations.”

Read the Casino 36 public statement below for more information.

Notes to editors 

More information about how we regulate the gambling industry.

Useful statistics on the gambling industry. 

Our approach to enforcement.

Journalists can contact our press office on 0121 230 6700 or email: communications@gamblingcommission.gov.uk

 

Casino 36 public statement  
Regulatory settlement  
Licence Condition 12.1.1(1), 12.1.1(2) and 12.1.1(3) Anti Money laundering and terrorist financing  

Anti-money laundering- Casino: failure to act in accordance with the Commission’s guidance on anti-money laundering - ordinary code provision 2.1.1. 

Customer Interaction: policies and procedures for customer interaction – breach of Social Responsibility Code 3.4.1 

Self Exclusion – breach of Social Responsibility Code 3.5.1 

On 8 October 2018 the Gambling Commission (the Commission) gave Casino 36 Limited (the Licensee) notice we were commencing a review of its operating licence under section 116(2) of the Gambling Act 2005 (the Act) because: 

we had reason to suspect activities may have been carried on in purported reliance on the licence but not in accordance with a condition of the licence (section 116(2)(a)); 

we suspected the Licensee may be unsuitable to carry on the licensed activities (section 116(2)(c)(i)) 

Executive summary 
This case concerns Casino 36 which holds a Combined operating licence for a Non- remote Casino authorising it to operate as a Casino; to provide facilities for playing bingo, to provide facilities for betting other than pool betting; and also an Ancillary remote operating licence for the same purpose. 

The Gambling Commission has found, and Casino 36 accept, it breached Licence Conditions 12.1.1(1), 12.1.1(2) and 12.1.1(3) concerning Anti-money laundering and failed to ensure adequate customer Enhanced Due Diligence (EDD), Source of Funds (SOF) and Source of Wealth (SOW) had been conducted.  

Casino 36 also accept it failed to ensure sufficient customer interaction was taking place when customers were potentially displaying signs of problem gambling, contrary to Social Responsibility code provision 3.4.1(1). 

Casino 36 accept that there had previously been confusion with regards to its self-exclusion policy and implementation of that policy, but this issue had been resolved prior to the commencement of the review. 

We also found, and Casino 36 accepts, it failed to act in accordance with our guidance on anti-money laundering, The Prevention of Money Laundering and Combating the Financing of Terrorism - Guidance for remote and non-remote casinos. 

In line with our Statement of principles for licensing and regulation, Casino 36 has concluded a regulatory settlement with us, meaning they will pay the sum of £300,000, which includes a £152,259 payment in lieu of a financial penalty and divestment of £147,741 of monies received. The licensee will be directing the money in accordance with our Statement of Principles for determining financial penalties to appropriate third parties. A breakdown of the regulatory settlement, including additional licence conditions, is set out in the Regulatory Settlement Section .  

Findings 
Our investigation uncovered failings in respect of Casino 36’s social responsibility and AML controls which affected a significant number of customers across its casinos. 

During the relevant period from 10 November 2017 to 8 October 2018, 33 customers were allowed to gamble significant sums of money in Casino 36 without adequate EDD, SOF and SOW checks being conducted. The sums received by the Casino from these customers amounted to £147,741.  

Further failings included not identifying and interacting with customers showing signs of problem gambling. 

Response by licensee 
Casino 36 acknowledge certain policies in force at the relevant time were ineffective. It had already evolved those policies, and that process remains ongoing. 

Casino 36 recognises there have been considerable learnings from these cases and has invested in improving its AML and responsible gambling processes. Casino 36 states it is also committed to working with the industry to raise standards, particularly in relation to safer gambling. 

Good practice 
We consider this case provides valuable learning for operators. They should consider the following questions: 

Do you have policies and procedures in place to identify customers who may be experiencing or at risk of developing problems with their gambling? 

Do you have systems in place to identify potential problem gamblers? Do these include appropriate trigger points for when the usual pattern of gambling becomes unusual (these should not be just financial)? How do you protect new customers (where a pattern of play cannot yet be established)? 

Are your staff sufficiently trained to spot problem gamblers and know how to report concerns? Are there clear procedures once a concern has been raised? 

Do you know your customer (KYC)? Are you gaining a holistic picture of the customer’s source of funds, particularly in relation to VIP customers? 

Are you critically assessing assurances you receive as to source of funds? 

Have you ensured you have clear, up-to-date, and fit for purpose AML policies and procedures available to all who require guidance? 

Have you ensured your policies and procedures have been informed by our guidance on AML? Have you taken into account the Commission’s Money Laundering and terrorist financing risk assessment? 

For further guidance on good practice read our Enforcement report. 

Regulatory settlement 
The settlement agreement consists of: 

£147,741 divestment of monies received 

£152,259 payment in lieu of a financial penalty, which we would otherwise impose for breaches of a licence condition/social responsibility code in accordance with our Statement of principles for determining financial penalties. The licensee will be directing the money in accordance with our Statement of Principles for determining financial penalties to appropriate third parties.  

Payment of £18,648 towards our investigative costs. 

Additional specific conditions have been placed on the operating licence which state the following: 

The Licensee must: 

Compile and put into effect a regular training needs analysis of all staff and provide training dependent on the role of individual staff members within three months from the date of the acceptance of this condition. Thereafter, the Senior Director and Compliance personal management licence holder must conduct an annual training need analysis for all staff and act upon findings and be able to present findings to the Commission on request. 

Ensure all personal management licence holders (PML) and those staff in key positions (as defined in the LCCP) undertake outsourced anti-money laundering training. All such staff must undertake outsourced refresher training within three months from the date of the acceptance of this condition and annually thereafter. 

The Licensee must: 

Maintain enhanced due diligence (EDD) on its top 250 customers across the group within its customer profiling system. This will consist of the top 125 customers by drop and 125 customers by loss. This is to be conducted within six months from the date of the acceptance of this condition and conducted thereafter every 12 months. The findings of the review should be presented to the board and acted upon. Records are to be maintained and presented to the Commission when requested. 

Maintain an independent chairperson to the Licensee’s Compliance Committee to independently assess its internal controls and systems on at least an annual basis.  

The Licensee also agreed to instruct external auditors to carry out an independent audit of the current top 100 customers, within six months. The external auditors and the terms of reference must be agreed with the Commission before appointment. The review must include a full review of the current top 100 customers of the client base and ensure full compliance in respect of EDD, SOF and SOW. A summary of the review and subsequent action plan, with timescales, to implement any recommendations must be reported to the Commission within one month of the audit being completed. 

Conclusion 
Our investigation found, and Casino 36 accepts, there were weaknesses in its AML policies and procedures and its responsible gambling policies and procedures, which meant there were breaches of the licence condition and SR codes. 

In determining the appropriate outcome, we took the following factors into account: 

The seriousness of the breaches.  

The Licensee accepted there were serious failings in their policies and procedures for AML and SR.  

There was a lack of detailed customer interactions, which failed to protect vulnerable customers.  

The impact on the licensing objectives from AML and SR failings was self-evident and serious. 

There had been continued engagement with the Commission over a prolonged period namely during 2016, 2017 and then 2018, following which a review was commenced. The Commission was concerned the repeated guidance provided to the Licensee was either ignored or the Licensee failed to effectively implement the guidance provided. However, there had not been any previous formal enforcement action against the licensee. 

The duration of the breaches. The breaches pre-dated the engagement with the Commission in November 2017. 

The Licensee failed to take notice of similar failings by other licensees which were publicised by the Commission.  

Breaches by the Licensee continued to occur for a period despite senior management becoming aware of them on 12 February 2018. The Licensee accepted there was a clear lack of governance and oversight of the compliance function.The Commission accepted that although there was involvement of middle and senior management, there was no intention to breach licence conditions. 

The Licensee stated there had been several failed attempts to remedy the breach before the licence review commenced. Also, a number of key actions had already been implemented/planned prior to notification of the review.  

The scale of the breach. The Commission found the breach was replicated across the Licensee’s entire estate, where there was a lack of cohesion regarding their policies and procedures, poor levels of communications with no control sheets or mandatory obligations for policies and procedures to be updated.   

The Commission found that although the operator had some controls in place, they were inadequate, outdated and failed to take account of current Commission guidance.  

The level of potential financial gain from the breach. A review conducted by the Licensee showed the GGY of the 33 customers for whom there was inadequate EDD, SOF or SOW amounted to in excess of £147,000  

The extent of the impact to customers and the public 

The need to encourage compliance amongst other operators 

The Commission considered there was now a willingness by the Licensee to ensure appropriate and effective policies are in place and being implemented, although this had only now been adopted after several engagements by the Commission, following a prolonged period of time. 

The Licensee has been co-operative during the review process, and the Licensee did accept responsibility for the breaches during an initial meeting with the Commission.  

In forming a view on the suitability of the proposed payment in lieu of financial penalty: 

the Commission noted the proposal enabled the case to be settled early 

the Commission did not consider any further adjustment to a financial penalty would have been necessary, either as an additional deterrent uplift, or to ensure the total financial liability was reasonable. 

Posted on 11 July 2019
by Justin Chamberlain 10 July 2020
Time to Face the truth about hate in the digital online ad space Over the weekend, Starbucks and Diageo said they would pause advertising on all social media platforms. They’re among the biggest spenders on Facebook ads: Starbucks spent $95 million and Diageo $23 spent million on the platform last year. Other companies have boycotted Facebook specifically, including Coca Cola, Honda America, Levi Strauss and Patagonia Marketers are expressing unease with how FB handles misinformation and hate speech, including its permissive approach to problematic posts by President Trump raising a question around brand safe advertiser environments. Brands have always thought carefully about the companies they buy media from, but this is an opportunity for advertisers to take an even more thoughtful approach about how they allocate media spend reaching communities such as online gamers - these fans spend hours playing in environments where editorial or social content simply does not exist, which means a safe platform for advertisers If I were to ask you to picture the typical online real money gamer, what mental image would you create? What would that person look like? What is their gender, their age, what kinds of other hobbies do they enjoy and what goods and services do they spend money on? The online gambling industry here in the UK has been undergoing significant change in recent years. Odds are, the person you are picturing right now doesn’t reflect many of the changes that have taken place. Fortunately, the UK Gambling Commission publishes regular industry statistics that provide significant insight into these changes and what it means to be a typical online gambler today. Expanding Reach One of the most dramatic changes that has been taking place in recent years is the growth of online gambling in comparison to other forms of gambling. It is the largest single gambling sector, accounting for almost 40% of all the gambling in the UK with £3.0bn coming in from online casino games alone. The latest industry data shows that 18% of all people have gambled online at least once in the last four weeks, and during the global lockdown user engagement has surged to record levels. Unlike the past, where online gambling only took place at home, now over half of all online gamblers are making use of mobile phones and tablets giving more access to RMOG sites. In fact, over the past four years, the number of people who have engaged in mobile gaming has grown from 23% to 44%. Setting the Record Straight on Age Most people imagine gamblers to be in their 50s or 60s. This isn’t without justification, because when you look across all types of gambling this is the age group with the highest participation. However, if you remove national lottery draws, then the landscape looks very different. After removing the national lottery, the age group that has the highest participation in all gambling is the 25-34age bracket, with 37% of the population participating. This is reinforced when we look at the participation rates specifically for online gambling by age. Again the 25-34 age bracket leads the way, making up 23% of the total market. Gender is No Longer a Barrier Returning to your mental image of the typical gambler, what gender did you assign that person? If you assumed them to be male, then you have assumed correctly. Once again, however, the split between males and females is likely closer than you realise. Increasingly women are engaging in gambling activities. In 2017, 48% of all men participate in some form of gambling, but women are not far behind with 41% participating. Removing the national lottery tightens the gap slightly to 34% for men and 29% for women. Part of this shift may be due to the engaging nature of many of today’s online casino games. The Gambling Commission also tracks the availability and prevalence of online gambling-style games where no money is at stake. These games are played simply for fun, and in this category of game, women actually led men as of the 2017 data, with 34% of all women participating and men at only 32%. While softer games like bingo remain most popular with the ladies, operators and suppliers are now offering games across igaming genres, designed with the female player in mind. Motivations for Gambling Who doesn’t love winning? As you might have guessed, the chance of winning is the driving factor for roughly half of all gamblers. Once again, those participating in the national lottery draws skew the data a bit, as they are more likely to play to win compared with other gamblers. But you might be surprised that roughly a third of all gamblers are simply looking for fun and enjoyment. After that driving factors include the opportunity to socialise and finding it relaxing. Conclusion Gambling audiences represent a much more diverse audience than most people would imagine. Men and women across age groups all participate in large numbers. This diversity is one of the reasons onload{media} has chosen to work with gambling networks. The vigorously age-verified audience can be intelligently targeted, regardless of the audience you are trying to reach. As we now understand, they are not simply driven to win. Many chose gambling as a fun, leisure activity so taking otherwise idol time and filling it with relevant advertising provides optimal impact and opportunity for conversion. Onload{media} is uniquely positioned as a digital ad network to help brands target this sector and unique demographic of double verified over 18 players, in one of the most heavily regulated markets in the world - providing a safe haven for brands who can no longer support businesses and ad networks that allow hate and misinformation to flourish.
by Justin Chamberlain 14 January 2020
Don’t Gamble on the Credit Card Ban This week, The Gambling Commission released confirmation that it will introduce a ban on the use of credit card s for all forms of online and land-based gambling. A move we wholeheartedly approve of and one we have predicted for some time. The ban will come into effect on April 14 and will apply to most offline and all online gambling offerings with the exception of Lottery Products. Some of the stats published this week reveal that 24 million adults in the UK gamble, with 10.5 million of these gambling online UK Finance estimates that 800,000 consumers use credit cards to gamble 22 percent of online gamblers use credit cards It goes without saying that operators and game suppliers alike, will need to find ways to offset this loss in income. The Emma Barnett 5 live show this morning had gamblers ringing and sharing obvious ways they intend to bypass these changes imposed to protect them. Banning the use of credit cards for online gaming is only the first step in trying to keep people from gambling money they don’t have. More regulation will no doubt follow, with another rise in Point of Consumption tax, or a stake limit to £2 being the most obvious and potentially damaging. Riding this tide will require revenue streams which are future proof; taking into account not only changes in legislation, but the impact of the current social milieu. For example, in the future, UK banks may voluntarily start doing their bit to protect vulnerable gamblers. To future-proof the industry, we propose that operators must find a revenue stream that is not controversial and will not be constantly targeted by regulation, taxes and levies: Advertising. In an industry where profit margins are already slim, traditional belt-tightening will not be the answer . We propose an alternative: diversify your revenue streams. Now. Don’t wait for the tidal wave; surf it. UK online casino operators hold a massive, unused asset: strictly regulated audiences of rigorously verified 18+ consumers. There is no end to the advertisers that can benefit from access to these audiences: luxury goods, automobiles, high fashion, insurance providers, mortgage lenders… Now add to this the fact that verified 18+ audiences are elusive. Despite extensive research, it is still difficult to pinpoint the times and places adults, and only adults, will be watching and receptive. Do advertisers just submit to the fact that most viewers will be inappropriate? Instead, imagine this scenario: You’ve got hundreds of thousands of real-money online gamers active in the UK each month . They are verified 18+; their wallets are open and they’re in spending mode; they’re highly engaged; they select a game to play and a stimulating video ad appears in the 10-15 second window while the game is loading. Married to more personalised data, it’s hard to find a more targeted placement. In short, real-money online gaming sites are a huge, untapped publisher for brand advertisers. Why haven’t these audiences been tapped before? Because traditionally, ad networks reflexively blacklist anything related to gambling as not “brand safe”. But looked at more closely, there are no surprises on a real-money gaming site; that’s all they publish, and the consumer is completely brand-compatible. By publishing video adverts during the game loading experience, operators earn additional revenue that is not subject to point-of-consumption tax. They can offer game suppliers a better share of the revenue. Advertisers reach unique, untapped, highly targeted audiences in buying mode. Talk to us now to find out how onload{media} can diversify your income streams way ahead of this ban, and help protect your bottom line in this difficult and rapidly changing landscape. _______________________________ Related News Articles The Guardian Business Gambling watchdog plans to ban online credit card bets The Times All bets are off as regulator bans credit‑card gambling Vagas Slots Online UK Gambling Regulator to Ban Online Credit Card Bets Metro Gambling businesses to be banned from allowing people to use their credit cards
by Prue Butterworth 13 January 2020
LONDON, UK – 13th January 2020 – onload{media}, the advertising network for real-money online gaming sites, announced today the appointment of Heather Faulkner to the position of Global Sales and Commercial Manager based in Malaga Heather brings an impressive and diverse background to onload{media}. Well-known in the UK and offshore real-money gaming sectors, Heather joins onload{media} from Superbet where, as head of gaming, she oversaw growth in a number of European jurisdictions. Prior to that, Heather worked her way up at William Hill to owning overall P&L performance of the games and scratchcards products. “It is a privilege to be awarded the opportunity to contribute to the success of this promising offering,” said Ms Faulkner. “The timing is perfect. Real-money online gaming is growing globally, but ever-tightening legislation means that gaming operators need to diversify revenue streams. This creates the perfect wave for onload{media} to ride. I’m looking forward to working with the onload team and supporting our growth aspirations.” CEO Justin Chamberlain added, “I have great pleasure and immense pride in announcing that the legend, superstar, and all-round industry queen of the colony Heather Faulkner will join the onload{media} team in February as our Sales and Commercial Manager. An exciting year ahead just got even more so!” Heather owns a campervan which is used to discover and explore new surfing spots. When she’s not surfing, Heather is working hard to promote sustainable living. Not only is Heather a vegan activist, she also has her own vegan ethical, sustainable clothing brand, Lovegang. So with any luck, she can help improve the team dress-sense too. Heather will be at ICE next month. We encourage existing and interested partners to let us know if you are attending , so Heather and team can say Hi. About onload{media} The onload{media} advertising network partner with suppliers of real-money online games and online gaming operators to provide them with revenue that is not subject to increasing taxes and levies, whilst also promoting and supporting the work of gambling addiction charities. onload{media} are the first ad network specifically created to increase advertisers’ ROI by reaching untapped, rigorously verified over-18 audiences by engaging real-money online gamers.
by Prue Butterworth 17 December 2019
The ability to create engagement with a target audience determines the success or failure of any advertising campaign. It separates ads that generate clicks from those that get skipped. People have become so accustomed to advertisements that often they tune out and miss the message completely. Overcoming this apathetic response is critical to ensuring that your message is heard, and potential customers begin their journey down your sales funnel. Recently, a new opportunity has arisen that allows advertisers to inject their messaging quickly to a fully engaged audience. This opportunity is provided by using the load time between games on Real Money Online Gaming (RMOG) websites. Filling this time with highly appealing advertising creates a continuity of engagement from game to advertisement and back to game. But how can you ensure that this advertising draws in the audience so that they don’t treat it as an intermission? Here are the top tips for creating engagement with a ROMG audience. Understand the Value of Viewability Online advertising is a complex topic, and nothing makes that more obvious than viewability. Viewability is a measure of whether someone actually sees an ad that you, as an advertiser, pay to place on a page or whether it is buried at the bottom and is never actually seen. In fact, up to 54% of online ads that are purchased fall into this latter category and are never actually seen by anyone. To make the most of marketing revenue, advertisers are driven to make their ads loud and eye-catching so that when they do actually appear on the screen, they stand some chance of grabbing your attention away from the content you are actually trying to consume. Advertising on a RMOG website with onload{media} is a signifyingly different experience. To begin, the advertisements are served directly in the same viewing window as the games that are being played. Therefore, baseline viewability is substantially higher than other forms of online advertising. In fact, if you look at a comparable service like YouTube, viewability is 95% . With that understanding, there is no need to make advertisements visually loud or annoying to catch attention. Focus instead on creating content that is entertaining yet conveys your brand and the needs filled by your products and services. Engage the Right Audience Nothing is worse than paying to have an ad served to someone that isn’t in your target audience and has no intention of ever buying your product. It is wasted marketing dollars that could be better spent putting content in front of someone who might actually be interested in your products and services. Since GDPR went into effect, the ability to accurately track and target potential customers has been significantly hindered. But with RMOG websites, you have a much better understanding of the players you who are viewing your ads. RMOG operators are required to perform double-verification of players ages and collect a wealth of other relevant information which can be used to focus your campaign on relevant players. This helps to prevent low quality leads from viewing your content and wasting valuable marketing dollars. Ensure Brand Compatibility Consider the type of ad campaigns and ad networks that will work best for your brand. Are you building a luxury brand or something more accessible? Many of today’s products and services are targeted at a broad segment of the population and the brands behind those products are looking to be either attainable, every-man’s brands or aspirational brands. So, what kind of ad networks are compatible with these types of brands? Historically RMOG websites carried a poor reputation for being generally harmful to society. However, in recent years, a great deal of clean-up has happened that is turning that perception on its head. According to the Gambling Commission , nearly one in five people in the UK visit RMOG websites. This broad player base means that both attainable and aspirational brands have something to gain by working with a RMOG website. Now is your opportunity to capitalize on the exciting new opportunities that come with this growing and newly cleaned up industry. You need to develop a comprehensive strategy addressing viewability, minimizing latency, avoiding ad-blockers, ensuring brand compatibility and avoiding the costs of not-converting clicks. Related Blogs Making the case for casino audiences What are Real Money Online Games?
by News 5 December 2019
By Ben Hamill - Nov 28 2019 Gaming Post Movements in the iGaming industry that specifically relate to advertising have created a wealth of challenges for operators and other relevant parties over the course of recent years. Operators have been rapped over the knuckles, penalised and in some cases even slapped with hefty fines by regulators dissatisfied by the way in which gaming ads are aired and handled. Increasing threats regarding complete blanket bans by state organisations are exactly what has now prompted the establishment of a new initiative that will focus solely on global gambling advertising. The initiative, which is powered and driven by marketing and advertising specialist Onload Media, has just gone live and NetEnt is one of the first industry giants to have added its name to the cause. What Onload Media essentially aims to achieve is to offer to operators, suppliers, developers, payment administrators and general distributors a specialised service that will ensure that each party is acting perfectly in line with the advertising provisions of its licensed region. Video Ads Will Change The Game Onload will hone on this goal by way of specialised video advertisements that strictly comply with regulated age restrictions and relevant gaming regulations, whilst at the same time severely limited overhead costs associated with typical in-house ad development as well as negating and off-setting taxes and related costs in a positive way. Onload refers to the initiative as “a unique way of engaging audiences” and has said that the latest service to have hit the market originated from extensive research and a rigorous and thorough “testing phase”. The system was developed along industry experts and prominent role-players Blueprint Gaming and LeoVegas. 15 Seconds Of Ad Content The advertisements will apparently comprise of 15-second-long spurts of advertising content that will be displayed for the duration of the time it takes a typical online game to load on a user’s screen. The advertisements will not be skippable. Perhaps most significant of all is the fact that the video ads will not exclusively focus on gaming content only but will extend its reach to various other industries as well, such as fitness, travel and also the automobile industry. This is expected to create major revenue opportunities for marketers of special and everyday promotions and will action a cross-sector advertising movement pioneered by the online gambling industry. The ads will also specifically support and promote initiatives revolving around safe gambling practices and the global war on gambling addiction. The initial test-results delivered exceptional results in terms of revenue and engagement potential.
by Prue Butterworth 5 December 2019
Breaking Stereotypes If I were to ask you to picture the typical online real money gamer , what mental image would you create? What would that person look like? What is their gender, their age, what kinds of other hobbies do they enjoy and what goods and services do they spend money on? The online gambling industry here in the UK has been undergoing significant change in recent years. Odds are, the person you are picturing right now doesn’t reflect many of the changes that have taken place. Fortunately, the UK Gambling Commission publishes regular industry statistics that provide significant insight into these changes and what it means to be a typical online gambler today. Expanding Reach One of the most dramatic changes that has been taking place in recent years is the growth of online gambling in comparison to other forms of gambling. It is the largest single gambling sector, accounting for almost 40% of all the gambling in the UK with £3.0bn coming in from online casino games alone. The latest industry data shows that 18% of all people have gambled online at least once in the last four weeks. Unlike the past, where online gambling only took place at home, now over half of all online gamblers are making use of mobile phones and tablets giving more access to RMOG sites. In fact, over the past four years, the number of people who have engaged in mobile gaming has grown from 23% to 44% . Setting the Record Straight on Age Most people imagine gamblers to be in their 50s or 60s. This isn’t without justification, because when you look across all types of gambling this is the age group with the highest participation. However, if you remove national lottery draws, then the landscape looks very different. After removing the national lottery, the age group that has the highest participation in all gambling is the 25-34 age bracket, with 37% of the population participating. This is reinforced when we look at the participation rates specifically for online gambling by age. Again the 25-34 age bracket leads the way, making up 23% of the total market. Gender is No Longer a Barrier Returning to your mental image of the typical gambler, what gender did you assign that person? If you assumed them to be male, then you have assumed correctly. Once again, however, the split between males and females is likely closer than you realise. Increasingly women are engaging in gambling activities. In 2017, 48% of all men participate in some form of gambling, but women are not far behind with 41% participating. Removing the national lottery tightens the gap slightly to 34% for men and 29% for women. Part of this shift may be due to the engaging nature of many of today’s online casino games. The Gambling Commission also tracks the availability and prevalence of online gambling-style games where no money is at stake. These games are played simply for fun, and in this category of game, women actually led men as of the 2017 data, with 34% of all women participating and men at only 32%. While ‘softer games like bingo remain most popular with the ladies, operators and suppliers are now offering games across igaming genres, designed with the female player in mind. Motivations for Gambling Who doesn’t love winning? As you might have guessed, the chance of winning is the driving factor for roughly half of all gamblers. Once again, those participating in the national lottery draws skew the data a bit, as they are more likely to play to win compared with other gamblers. But you might be surprised that roughly a third of all gamblers are simply looking for fun and enjoyment. After that driving factors include the opportunity to socialise and finding it relaxing. Conclusion Gambling audiences represent a much more diverse audience than most people would imagine. Men and women across age groups all participate in large numbers. This diversity is one of the reasons onload{media} has chosen to work with gambling networks. The vigorously age-verified audience can be intelligently targeted, regardless of the audience you are trying to reach. As we now understand, they are not simply driven to win. Many chose gambling as a fun, leisure activity so taking otherwise idol time and filling it with relevant advertising provides optimal impact and opportunity for conversion. ____________________________________ Related Posts onload{media} 29 Nov 2019 Making the case for casino audiences YouGov.co.uk The most popular gambling & betting brands in the UK
by Prue Butterworth 29 November 2019
Onload{media} goes live today A new Ad Network, onload{media}, is now running live in the worlds latest hunting ground for unique and engaged audiences, real money online gaming sites. Together with LeoVegas and Blueprint Gaming, onload{media} has developed a channel to deliver video ads with high viewability and completion rates to rigorously verified 18+ audiences. Last month IAB member, onload{media} announced the launch of their business , and the opening of their Euston-based London office. Since then, onload{media} has worked closely with its launch partners to finesse their beta offering. The delivery, partner model and viewer experience have all been thoroughly tested for suitability, to be deployed globally in regulated gambling markets. About the network In its mission statement, onload{media} details that it seeks to deliver online gambling incumbents with an optimal targeted ad-network, compliant with the multiple advertising demands facing industry marketing teams. It helps operators and game suppliers diversify their revenue streams and obtain a means to offset the mounting regulatory costs and taxes. Partnering with onload{media} The network is now open to global operators , game suppliers , gaming platforms, gambling support charities , brands and advertisers alike. onload{media} is particularly interested in engaging with operator and supplier partners who are keen to assist in helping promote a safer and responsible gambling message in the industry Early results show that brands targeting 18+ audiences realise exceptional view and completion rates, particularly for Fitness, Travel, & Auto brands. The consumer experience onload{media} publish winning videos, specifically formatted and relevant for real-money online gaming environments. Visitors to the operator site are served non-skippable, branded video content while games load, to engage and enhance the user’s continuous experience. Looking ahead onload{media} are now working on their general release offering which will launch with tier 1 global game supplier, NetEnt. Henrik Fagerlund - Managing Director, of NETENT Malta, had this to say regarding their onload{media} partnership : "We love making engaging games and we even want to make the game loading more entertaining for the players as well as monetizing on that space we create together with the operators. The onload{media} ad network offers us additional revenue each time one of our games is played, which is great.” Onload{media} CEO, Justin Chamberlain said, “players in the industry, should be looking to diversify their revenue streams in order to survive the continued tightening of controls and increasing regulatory limits and charges. “ About onload{media} onload{media} advertising network partner with suppliers of real-money online casino games and online casino operators to provide them with revenue that is not subject to existing taxes and levies, whilst also promoting and supporting the work of gambling addiction charities. onload{media} are the first ad network specifically created to increase advertisers’ ROI by reaching untapped over-18, rigorously verified audiences by engaging real-money online gamers. Related Articles iGaming Business 25 Nov 2019 onload{media} ad network goes live worldwide CasinoBeats 25 Nov 2019 NetEnt signs on as onload ad network goes global European Gaming 25 Nov 2019 Together with LeoVegas and Blueprint Gaming, onload{media} has e-Game spectrum 26 Nov 2019 Game-changing onload{media} Ad Network Goes Live Worldwide Gaming Post 28 Nov 2019 NetEnt Partners With Onload Media’s New Ad Network
by Justin Chamberlain 29 November 2019
Introduction A successful digital marketing campaign depends on a multitude of factors that all need to play to your favour in order to identify and move customers through your marketing funnel and turn impressions into sales. As is generally true in life, the first step of that customer journey is often the hardest. The top-of-funnel step, often referred to as awareness or outreach, is where you cast a wide net and try to reach as many potential customers as possible, in the hope of creating engagement and interest. Success at this phase often relies on two key attributes of the person you are reaching: 1. Is this person part of your target audience? 2. What is the mental and emotional state of that person? Who do you want to reach? Having a clear working definition of your target audience is crucial to an effective marketing campaign. Chances are, if you are reading this article, then you are interested in reaching, through digital advertising, an audience that is online. A smart choice considering that, according to the Office for National Statistics, 87% of all adults in the UK “use the Internet daily or almost every day”. If you understand your target audience to be adults 18-35, then the number climbs to 99.5%. But how do we make sure the people we are reaching are actually part of our more specific target? Finding your customers For many years, online marketers enjoyed finding their target audiences with relative ease. Websites and online tools tracked peoples’ online habits and were able to form a strong understanding of that person in order to serve them highly relevant advertisements. But that all changed with the passage of the General Data Privacy Regulation (GDPR), which sent shockwaves through the digital marketing community. Many of the tools and techniques for using behavioural data to identify and track individuals were severely hindered. We at onload {media} searched for and found one solution: an ad network that gives advertisers access to a massive, untapped audience through partnering exclusively with RMOG operators and suppliers. Many advertisers are looking to engage with 18+ audiences: car manufacturers, luxury goods, upscale fashion, to name just a few. Casino audiences are rigorously verified as over 18 and casino operations are subject to strict regulation by the UK Gambling Commission. State of mind Any advertiser knows that getting the message seen isn’t even half the battle. The real challenge is in turning that impression into engagement. With online casinos, you can get your video ad in front of an audience that has their wallets open and are already paying to consume entertainment. In more succinct wording, they are in consumption mode. What’s more, they are happy to sit in front of a blank screen for an average of 12 seconds to wait for it! This valuable time – the seconds between the consumer selecting a game and game loading – could be filled with relevant and engaging, non-skippable ad content to occupy and entertain them. The perfect audience. A growing audience Not only are gamers in online casinos the perfect audience, they are also a growing audience. According to the British government, nearly 9 million people are regularly spending both time and money in online casinos. This number has steadily climbed by about half a million people each year since 2014, with the largest year-on-year growth happening in the 25-34 age group. With distribution like that, the value of tapping the casino market is clear. An improving image We know casinos don’t historically have the best reputation. But in recent years, the British government has stepped in and began passing regulations to improve the operations of online casinos. The impact has been a reformation of the industry into a more legitimate online venue for entertainment. Online casinos are now some of the safest sites in the UK, but the lingering negative image has kept it an untapped resource. Now is your chance to be a part of the positive change. If you’re keen to learn more about the casino market, get in touch with onload{media}.
by Justin Chamberlain 24 November 2019
The new proposed regulations for online gambling, without doubt, will be revised before they are adopted. Also certainly, in whatever form, they will reduce the revenues of online casino operators. This, in turn, will reduce the share of revenue they will offer online game suppliers who are a vital component in this supply chain On ethical grounds, we wholeheartedly approve of banning credit cards for online gaming, but that subject is for another day and another article. The urgent point today is that if this proposed regulation is approved, the drop in operators’ revenue will be significant and this reduction will, in turn, hit the suppliers bottom line hard too. We doubt the stake limit will drop as low as £2, as proposed, but any decrease could prompt an increase in point-of-consumption tax, further squeezing the profits of operators and game suppliers. In an industry where profit margins are already slim, traditional belt-tightening will not be the answer. We propose an alternative: diversify your revenue streams. Now. Don’t wait for the tidal wave; surf it. We invite all RMOG operators and game suppliers to get in touch for an onload{media} demo. The key to protecting your business from future regulatory changes, taxes and fines. By publishing video adverts during the game loading experience, operators earn additional revenue that is not subject to point-of-consumption tax. They can offer game suppliers a better share of the revenue. Advertisers reach unique, untapped, highly targeted audiences in buying mode. Win win win. Do it now.
by Prue Butterworth 15 October 2019
LONDON, UK –15 October –onload{media} today launched the ‘first real-money online gaming’ ad network. The onload{media} network offers suppliers of real-money online casino games and online casino operators increased revenue that is not subject to existing taxes and levies, whilst also promoting and supporting gambling addiction charities. onload{media} places video advertisements in the 15-second window during which games are loading. This provides entertainment for the player with targeted brand advertising and a seamless experience. “All our partners and customers – online casino operators, game suppliers, advertisers and media buyers – told us they needed this network”, said Justin Chamberlain, CEO and Founder of onload{media}]. “They all want to increase revenue to offset some of the costs of delivering high-quality casino content, or, for the advertisers, improve return on ad spend by engaging new, rigorously verified, over-18 audiences.” “Between the development costs for a continuous pipeline of new games and the PoC tax, suppliers of real-money online games have also been squeezed”, added Chamberlain. “Our network improves their bottom line without incurring any new overhead.” Richard Parboo, Founder and CEO of Lancelot Media London agreed, saying “Advertisers and media buyers have the time-old need to replenish their audiences. Many have been failed by other ad networks, which routinely blacklist all real money online sites, despite the value of the unique, diverse verified 18+ market they serve”. As {onload}media also announces its IAB UK membership, Jon Mew, IAB UK CEO, commented “With onload{media] launching today, we’re delighted to welcome it as an IAB UK member from the outset of its journey and look forward to working with the team to help create a sustainable and responsible future for digital advertising.” IAB UK members include leading brands, media owners, agencies, publishers and ad tech companies. onload{media] look forward to working with the IAB and sharing their latest developments with IAB members. ABOUT ONLOAD{MEDIA} onload{media} advertising network partners with suppliers of real-money online casino games and online casino operators to provide them with revenue that is not subject to existing taxes and levies, whilst also promoting and supporting the work of gambling addiction charities. onload{media} is the first ad network specifically created to increase advertisers’ ROI by reaching untapped over-18, rigorously verified audiences by engaging real-money online gamers.
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